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Practice Management

Mrs Diane Hanshaw (f)

The Practice Director is involved in managing all the business aspects of the Practice such as making sure that the right systems are in place to provide high quality patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Director supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

The administration team process all the incoming documentation.  They ensure this is all recorded in patients records and then forward to the GP's for them to action as necessary.  They will also document on patients records any information which the GP's highlight as important. 

 

 

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GP's, nurses and HCA's. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with patient records and other documentation

Secretaries

The Secretaries deal with referrals to hospital consultants as well as calling patients into the practice if in need of specialised clinic appointments.  They aslo deal will all the incoming documentation and ensure it is processed promptly and correctly.  They will be happy to assist you with any queries you may have on these matters

 
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