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Beaconsfield Primary Care CentreTel: 0151 424 3986/424 3113
West Bank Medical CentreTel: 0151 424 3986/424 3113
All consultations for surgery are by appointment, and can be made in person, over the phone or by using the online service. Although you are registered with one doctor, you are free to see whichever you choose, however, this depends on availability. Appointments are available each weekday . Start and finish times may vary depending on what doctor you are seeing.
You are able to book a GP appointment in advance. Please ring after 10:30 for advance bookings. On the day appointments are available on a daily basis with one of the two GP’s on call. These appointments are for ONE medical condition that needs to be seen by a GP that day. These can be booked daily from 08:00am. You will need to book in advance to see the doctor of your choice at a specific time.
If you need a doctor in an emergency you will always be seen on the same day. However, you may not see the doctor of your choice at the time of choice.
The GP’s offer telephone consultations during surgery times although this will usually be with the doctor on call, which may not be the GP of your choice. The receptionists will arrange a telephone consultation for you.
In a number of cases it might be worth considering an appointment with the practice nurse rather than a doctor. Our nurse runs her own clinics and is specifically trained in heart disease, diabetes and respiratory disease. She is also available for help and advice on vaccination for foreign travel, family planning and cervical smears. Appointments to see the nursing staff can be made via reception.
The practice has a chaperoning policy and will provide a fully qualified chaperone. If you wish to have a chaperone present during your consultation/examination please ask at reception or discuss this with the clinician at the start of your consultation.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Our doctors typically see at least four patients at the Practice in the time it takes to carry out a single home visit and it is for this reason we ask patients to attend the surgery. Children can nearly always be wrapped up and brought to the surgery.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
You can contact the surgery via the telephone between 08:00 to 18:30 daily.
If you need to speak to a doctor the reception staff will pass on the message to the relevant GP. The GP will contact you between 48 hours and a week depending on their working schedule. Patients who need to speak to a GP on the day of ringing will be directed to the doctor on call, which may not be the GP of your choice, who will return your call as soon as they can.
The practice Nursing Staff will deal with telephone queries but are not normally available to speak to patients at the time of the call. Due to appointment commitments they may not be able to return your call on the same day and it may be up to a week.
Please ask the reception team if you are unsure as to whom to direct your call.
We are a training practice and as such will have two GP Registrars working and training within the practice. The registrars are fully qualified medical doctors training for general practice and subject to the same confidentiality measures as all other staff.
In order to book appointments on-line you will first need to register and be given access details.
Once you have registered at the link below you will be able to access the on-line booking service
However, you will only be able to book one appointment until your access has been authorised at the practice. You will need to provide photo ID at the practice before this can be carried out. This process can take several days to be completed.
PLEASE NOTE: Patients under 16 years of age will not be allowed access to book appointments on-line.